FAQs

Once your order has been placed and processed, you will receive a confirmation email with your order details. This email will include a tracking number and a link to our tracking page.

Click on the tracking number link or enter the tracking number into our tracking page.

If you identify any issues, please contact [email protected] 

United Kingdom 

Free standard delivery on orders over £35

If you require an express service which is 1-3 days this can be selected at checkout for £4.95

If you require an Express signed for service this can be selected at checkout for £5.95

North America: United States

For orders over $200/ £150 delivery is free

For orders under we charge £24.95  

Europe: Albania, Andorra, Austria, Åland Islands, Belarus, Belgium, Bosnia & Herzegovina, Bulgaria, Croatia, Czech Republic, Denmark, Estonia, Faroe Islands, Finland, France, Germany, Gibraltar, Greece, Guernsey, Holy See (Vatican City), Hungary, Iceland, Ireland, Isle of Man, Italy, Jersey, Kosovo, Latvia, Liechtenstein, Lithuania, Luxembourg, Malta, Moldova, Monaco, Montenegro, Netherlands, North Macedonia, Norway, Poland, Portugal, Romania, Russia, San Marino, Serbia, Slovakia, Slovenia, Svalbard & Jan Mayen, Sweden, Switzerland, Ukraine.

Unfortunately, due to restrictions on beauty products we cannot ship to Spain.

We offer express delivery to Europe for £9.95 or free when you spend £150.00 or more. Please note prices may fluctuate based on your home currency.

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This is a service available to UK customers only.

If you need an item next day please select the express service before 12 noon Mon-Thurs to guarantee a next day delivery. Orders placed after 12 will be delivered in 2 days.

The UK service is with EVRI, if you are placing a large order we may use Parcel Force. 

Internationally we ship with DHL.

We have a 90 day money back guarantee policy on our supplement products. Customers must have placed orders showing a 3 month supply and request their money-back within a timeframe which would allow for consistent usage over 3 months to qualify. 

If you want to return a skincare item, please reach out to our customer service team and tell us the reason you want to return. [email protected]

The 90 day guarantee is only available on our supplement products.

At Aurelia Cellular, we believe real cellular change takes consistency. That’s why we stand behind our products with a 90-Day Satisfaction Guarantee. Most people see visible results after 21 days of consistent use, for others this may vary. We recommend using Aurelia Cellular daily for a full 90 days to experience optimal results. If you have used the product as directed for three consecutive months and feel it’s not right for you, we will refund your purchase. Because meaningful results take time, we are unable to offer refunds after the first month of use. If you have any reservations after 30 days, we encourage you to continue for the full 90-day period. Once you have completed three months of consistent use, you will be eligible to request a refund under this guarantee.

How It Works:

• The guarantee applies after 90 days (three months) of continuous use.
• Applies to customers who purchase a 3-month supply, whether that be via subscription, in one order or across 3. 
• Refund requests must be made after the 90-day period and within 45 days of receiving your third month’s supply.
• Proof of purchase is required.
• Available for our supplement products only. 

Once an order is placed, we are unable to make changes to the order. 

We have a 10% welcome discount available to new customers when they subscribe to your newsletter/SMS. 

And we offer regular promotions via our newsletter. 

We also share promotions on our instagram page 

We are sorry to hear you received the wrong item in your order! Please report your order issue to our team via email for further assistance [email protected] 

If possible, please share: 

• Your order number 
• an image of the item received 

If you have an issue with your order, please get in touch with us at [email protected] and we will resolve for you. 

Please share: 

• Your order number 
• explain the issue, please include photos if possible 

In most cases it is possible to take our supplements alongside additional supplements, however we recommend getting in touch with us, telling us what your current regime looks like so we can advise on specifics. [email protected] or whatsapp us on +447957104956

We don’t recommend doing this as our supplements are packed with actives and taking multiple at once could mean you exceeding the recommended dosage of certain ingredients. If you want multiple benefits we recommend Absolute Beauty which focuses on skin and hair or 3-in-1 Perfection which benefits skin, hair and nails.

The best place to start is your main concern. Here's a quick guide:

I want to look after my skin, hair and nails all at once → 3-in-1 Perfection — powered by ETERNACELL™ and Ovoderm®, this covers all three from within. Good for any age, especially if you're not sure where to start.

I'm starting to notice early signs of ageing → Skin Perfection — suited to women in their mid-twenties to mid-thirties noticing the first changes in skin tone or texture.

My skin is showing wrinkles, dullness or loss of elasticity → Absolute Beauty — formulated for more targeted ageing skin concerns, typically from 35+.

I'm experiencing skin changes related to menopause → Collagen Revive — addresses collagen depletion, hormonal shifts, and deeper visible signs of ageing.

My hair feels thinner, weaker or harder to manage → Hair Perfection (25–35) or Hair Revive (35+) — Hair Revive is clinically shown to reduce hair loss by up to 50% in 90 days.

 3-in-1 Perfection are Vegetarian and Skin Perfection is Vegan. 

All our other supplements contain gelatin and are therefore not vegetarian. 

The majority of our supplements are compatible with a halal diet. 

We have a HALAL Certificate in place from HALAL EUROPE which confirms the gelatin in our capsule based supplements: Absolute Beauty, Hair Perfection and Hair Revive are Halal certified. 

Skin Perfection is vegan. 

3-in-1 Perfection contains Ovoderm which is also Halal certified. 

The item in the range which is not Halal is Collagen Revive 

Unfortunately, this item is now discontinued. We recommended the citrus option which is based on the same formula but with a citrus scent. 

Citrus Botanical Cream Deodorant – Aurelia Cellular Beauty

We regularly review discontinued decisions, the fact you have enquired about this item has already been logged and can support us in reconsidering. Thank you for your interest and do know that we are listening. 

Aurelia Cellular is built around biotic science — specifically our proprietary PROTIDA™ blend of postbiotics, fermented bifida lysate and natural peptides. Rather than disrupting your skin, our formulas work with your skin's natural processes to restore and strengthen the skin barrier and microbiome. Everything is dermatologically tested, up to 95% natural, and free from silicones, sulphates, parabens, synthetic fragrances and mineral oils.

If you're new to Aurelia Cellular, the best place to start with our skincare line is our core three-step routine: the Miracle Cleanser, followed by a serum of your choice, then the Cell Revitalise Day Moisturiser. For evenings, swap to the Cell Revitalise Night Moisturiser, and always finish your morning routine with SPF — our Hydrate & Protect Anti-Ageing SPF50 covers that step.

We are huge advocates for an inside & out approach to unlock your best complexion and therefore we recommend adding our supplements into your daily routine. 

Find out more: Beauty Rituals – Aurelia Cellular Beauty

They serve different purposes. The Cell Revitalise Day Moisturiser is an antioxidant-rich formula designed to protect against free radical damage throughout the day and is lighter in texture. The Cell Revitalise Night Moisturiser is ultra-rich and specifically formulated to combat overnight moisture loss — the skin loses water more rapidly during sleep. For best results, we recommend using both, but if you're choosing one to start, match it to your skin's biggest need.

Apply to dry skin. Use a pea-sized amount, massage gently over your face, closed eyes and neck for around one minute to dissolve makeup, sunscreen and daily grime, then rinse with lukewarm water or remove with the bamboo muslin cloth provided. It's gentle enough to use morning and evening, including on sensitive skin.

Yes — the Cell Revitalise Day Moisturiser does not contain SPF, so you'll need to follow it with a separate sunscreen. Our Hydrate & Protect Anti-Ageing SPF50 is designed to sit on top of your skincare as the final morning step. It's lightweight, fragrance free, and combines SPF50 protection with Niacinamide, collagen-boosting peptides, glycerin and hyaluronic acid — so it's doing skincare work at the same time.

Quite a lot. Alongside SPF50 UVA/UVB protection, it contains Niacinamide to brighten and strengthen the skin barrier, our signature natural peptides to minimise fine lines, fermented biotics to support the microbiome, and glycerin and hyaluronic acid for intense hydration. It can be used alone or layered over your existing skincare, and is fragrance free and microbiome-friendly.

It depends on your main concern:

→ Sensitivity, redness or a compromised skin barrier — The Probiotic Concentrate. It calms inflammation, supports the microbiome and builds long-term skin resilience.

→ Dullness, uneven skin tone or dark spots — Ultra-Brightening 15% Vitamin C Serum. It brightens, targets pigmentation and protects from free radical damage.

→ Dryness or a lack of glow — Revitalise & Glow Serum. It restores moisture balance and boosts radiance. Use 2 drops after cleansing.

All three can be used AM and PM, followed by a moisturiser.

The Balance & Glow Day Oil is a lightweight facial oil designed to be used during the day. Apply 2–3 drops after your moisturiser to nourish, protect and add a healthy glow without greasiness. It's a good option if your skin feels tight or dull after moisturising alone, or if you want to boost radiance before SPF.

Yes. All Aurelia Cellular formulas are dermatologically tested for sensitive skin and free from the most common irritants — sulphates, synthetic fragrances, parabens, silicones and mineral oils. The PROTIDA™ complex at the heart of our products is specifically designed to calm inflammation and strengthen the skin barrier, which are the root causes of most sensitivity issues. If your skin is particularly reactive, start with the Miracle Cleanser and Probiotic Concentrate, which are our most calming products

Yes. Aurelia Cellular products are cruelty free, non-GMO, and use ethically sourced ingredients with FSC-certified packaging materials. We use up to 95% natural or bio-identical ingredients and are committed to being kind to the planet as part of our founding principles.

Redness is most commonly caused by inflammation and a disrupted skin barrier, which is exactly what our biotic science targets.

We'd recommend starting with these:

The Probiotic Concentrate is the most direct product for redness. It balances inflammation at the root cause, strengthens your skin's immune system and supports your microbiome — all of which help calm reactive, sensitised skin over time. Use 2 pumps morning and evening after cleansing.

Miracle Cleanser is worth checking if you haven't already. Many cleansers strip the skin and worsen redness — ours is sulphate free, non-stripping and formulated to maintain your skin's hydration and barrier. If your current cleanser is contributing to irritation, this is an easy win.

Cell Revitalise Day Moisturiser and Night Moisturiser both contain our PROTIDA™ blend which helps fortify the skin barrier and calm inflammation — consistent use supports skin that's more resilient and less reactive over time.

A note on what to avoid while your skin is inflamed: hold off on the Vitamin C Serum until redness has calmed, as active ingredients can sometimes aggravate sensitised skin.

Yes — our products are well suited to menopausal and post-menopausal skin, which typically experiences increased dryness, loss of firmness, sensitivity and a slower rate of cell renewal.

The PROTIDA™ complex at the heart of our range helps restore and strengthen the skin barrier, which becomes more vulnerable during and after menopause as estrogen levels decline. Our collagen-boosting natural peptides help address loss of firmness, while the postbiotic and fermented bifida lysate calm the inflammation that can cause increased sensitivity and redness at this life stage.

For menopausal skin specifically, we'd suggest building a routine around:

Miracle Cleanser — gentle, non-stripping cleanse that maintains hydration rather than depleting it.

The Probiotic Concentrate — calms inflammation and builds long-term skin resilience, particularly useful if sensitivity has increased.

Cell Revitalise Night Moisturiser — ultra-rich formula that combats overnight moisture loss, which is more pronounced in menopausal skin. Key ingredients include Borage Oil, Rosehip Oil and Shea Butter.

Hydrate & Protect SPF50 — daily sun protection is one of the single most effective anti-ageing steps at any age, combined with Niacinamide and peptides for added skin barrier support.

For results that go deeper than topical skincare can reach, our Collagen Revive supplement is specifically designed for menopausal skin changes — addressing collagen depletion, hormonal shifts and visible signs of ageing including wrinkle depth and volume. Powered by VERISOL® (the gold-standard clinically validated collagen peptide) alongside Vitamin C, it is clinically proven to improve skin elasticity and reduce eye wrinkle volume by up to 51% in eight weeks. 91% of women were happy with their results after just 21 days. Used consistently alongside your skincare, it supports what your routine is doing on the surface from the inside out.

Increased dryness is one of the most common skin changes from the mid-forties onwards, and it's something our range directly addresses.

The most impactful products for dry skin are:

Miracle Cleanser — if your current cleanser leaves your skin feeling tight after washing, switching here will make an immediate difference. It's a nourishing cream formula with Pro-Vitamin B5 and Glycerin that maintains hydration rather than stripping it.

Cell Revitalise Night Moisturiser — our richest moisturiser, specifically formulated to reduce transepidermal water loss overnight. Contains Borage Oil, Rosehip Oil and Shea Butter.

Cell Revitalise Day Moisturiser — replenishes and protects moisture levels throughout the day. Contains Argan Oil, Glycerin and Shea Butter for sustained hydration.

Cell Repair Night Oil — used as the final step in your evening routine over moisturiser, this Omega-rich oil locks in everything underneath and softens skin cells for noticeably smoother skin by morning.

From within, our Absolute Beauty supplement directly addresses dryness — it contains ETERNALYOUNG®, a patented blend of four botanicals clinically proven to support hydrated-looking skin, radiance and elasticity, alongside Retinol to minimise wrinkles and uneven texture. Our ETERNACELL™ complex, which powers all our supplements, has been shown to reduce skin water loss by up to 12% within 28 days — helping your skin hold onto moisture at a cellular level. 88% of women felt their skin was more hydrated after 60 days of use. For best results with dry skin, consistency matters more than anything else — give the routine at least four weeks before assessing.

Yes. Uneven skin tone and age spots are caused by a combination of cumulative sun damage, free radical activity and slower cell turnover — all of which our products work to address.

The most targeted product for this concern is our Ultra-Brightening 15% Vitamin C Serum. It contains Ascorbyl Glucoside, a stable and effective form of Vitamin C, which fights free radicals, minimises dark spots and pigmentation, and works alongside Niacinamide to enhance brightening. Use one pump morning and evening on damp skin after cleansing, before moisturiser.

Alongside this, daily SPF is essential — unprotected sun exposure is one of the primary causes of age spots and will undermine the work of any brightening serum. Our Hydrate & Protect SPF50 contains Niacinamide and collagen-boosting peptides, so it is contributing to a more even skin tone at the same time as protecting it.

From within, our Absolute Beauty supplement is the most appropriate recommendation for age spots and uneven tone. Powered by ETERNACELL™, it delivers up to 17% improvement in brown spots within 28 days and up to 28% reduction in the appearance of wrinkles. Its additional ETERNALYOUNG® complex — a patented blend of four botanicals — supports radiance, hydrated-looking skin and elasticity, while Retinol helps minimise uneven texture. 82% of women felt their skin was more radiant and 88% felt their skin was more hydrated after 60 days of use. If you are also experiencing menopause-related skin changes alongside pigmentation concerns, Collagen Revive may be worth considering — speak to us via live chat and we can help you find the right fit.

Loss of firmness is primarily driven by declining collagen and elastin production, which accelerates from the mid-forties. Our range targets this directly through collagen-boosting peptides and ingredients that support the skin's structural integrity.

A good starting routine for firmness:

Miracle Cleanser — the foundation of any effective routine. A gentle cleanse that doesn't compromise your skin barrier sets everything else up to work better.

The Probiotic Concentrate — increases natural hyaluronic acid and collagen synthesis to hydrate, plump fine lines and improve skin resilience. Use 2 pumps morning and evening after cleansing.

Cell Revitalise Day Moisturiser — stimulates collagen production and leaves skin with a visibly dewy, firmer finish. Follow with SPF.

Cell Revitalise Night Moisturiser — works overnight to stimulate collagen production and replenish skin. Contains Rosehip Oil, a natural source of Vitamin A which supports skin renewal.

Hydrate & Protect SPF50 — daily UV protection is non-negotiable for anyone concerned about firmness. Sun damage is one of the leading causes of collagen breakdown and SPF is the most proven preventative step available.

Skincare works on the surface, but collagen loss is happening at a deeper cellular level — which is where our supplements become particularly valuable. Collagen Revive is our most targeted supplement for firmness and elasticity, powered by VERISOL® — the most clinically validated collagen peptide available — alongside Vitamin C. It is clinically proven to improve skin elasticity by up to 51% and reduce eye wrinkle volume by up to 51% in just eight weeks. For more advanced or combined signs of ageing, Absolute Beauty is powered by ETERNACELL™ alongside ETERNALYOUNG® (clinically proven to support elasticity and hydrated-looking skin) and Retinol. Clinical data shows up to 28% reduction in wrinkles within 28 days, with 89% of women noticing firmer-looking skin. Used consistently alongside your skincare, both address firmness from the inside in a way topical products alone cannot. We recommend you chose one supplement product to try. 

Safe Skincare During Pregnancy and Breast-Feeding

We understand that during pregnancy and breast-feeding, your primary concern is the safety and wellbeing of your baby, not just your skin. We're proud that our skincare formulations exclude parabens, sulphates, synthetic fragrances, MI/MIC, and petrochemicals—ingredients many pregnant and nursing mothers choose to avoid.

Our gentle cleansers, moisturisers, and body care products are formulated with natural, nurturing botanicals and are suitable for use during this special time. However, we do recommend caution with any skincare products containing active ingredients (such as vitamin C, bakuchiol, salicylic acid, or retinol alternatives) during pregnancy and breast-feeding, as your skin's sensitivity can shift significantly during this period. Please consult your healthcare provider before introducing or continuing active treatment serums.

Supplements & Pregnancy

We do NOT recommend taking our supplement products during pregnancy or while breast-feeding. Our supplements are specifically formulated with concentrated active ingredients designed to support beauty, skin, and health goals. The high concentrations of these actives are not appropriate during pregnancy or nursing. Please speak with your midwife, GP, or healthcare provider before taking any supplements during this time.

Subscription is currently available on our supplement products only. 

Subscription orders benefit from reduced prices, free shipping and a delivery frequency to ensure you always have your product for daily use. 

We offer 25% off the first order and 15% off on going, with other surprises along your supplement subscription journey. 

Subscription can be paused or cancelled at anytime. 

Find out more here: Subscribe & Save – Aurelia Cellular Beauty